Orders & Personalization

Can I personalize my jewelry?
Yes. Many pieces can be personalized with initials, engraving, birthstones, gemstones, or other meaningful details. Available options vary by piece. If you have something specific in mind, contact us or book a complimentary jewelry consultation and we’ll help you explore the possibilities.

How long do personalized pieces take?
Timing varies depending on the piece and level of personalization. Many personalized pieces are ready to ship within 5–10 business days, while custom or more intricate designs may require additional time. Estimated timing will be provided before your order is finalized.

Can I preview my personalization?
Depending on the piece, a preview or confirmation may be available before production. If a design requires approval, we’ll confirm the details with you before it is created.

Materials & Sizing

What metals do you use?
We offer jewelry in 14K solid gold, including yellow gold and select white and rose gold styles, as well as select pieces in platinum. We also offer an 18K gold vermeil collection, crafted with a layer of gold over sterling silver for a beautiful, more accessible option.

Are your pieces nickel-safe?
Materials vary by piece, and detailed metal information is provided on each product page. If you have a metal sensitivity or allergy, please contact us before ordering and we’ll help you choose an appropriate option.

What chain length should I choose?
Many of our necklaces are offered in 16- to 18-inch lengths, depending on the style. Check the individual product page for available lengths, or contact us if you'd like help choosing the right fit.

Shipping, Returns & Gifts

How fast is shipping?
Ready-to-ship pieces typically leave our studio within 3–5 business days. Personalized or made-to-order items ship within 5–10 business days, depending on the piece.

Some designs may ship shortly after major holidays — if timing is important, feel free to contact us before ordering.

Do you offer returns?
Yes—unworn, non-personalized jewelry may be returned within 10 days of delivery. Personalized or custom pieces are final sale, but we’re always here to help if you have questions.

Is gift packaging available?
Always. Every order arrives in our signature keepsake packaging, ready to gift. You can also include a complimentary handwritten note at checkout.

Care, Repairs & Warranty

How do I care for my jewelry?
We recommend storing pieces separately, avoiding exposure to chemicals or water, and gently cleaning with a soft cloth. Visit our Care Guide for more tips.

Do you offer repairs or resizing?
Yes — simply email us with a photo and we’ll guide you through next steps.

What if there’s an issue with my order?
If there’s an issue with your jewelry when it arrives, please contact us within 7 days with your order information and photos, and we’ll help determine the appropriate next step.

Appointments & Contact

Do you offer jewelry consultations?
Yes. We offer complimentary one-on-one jewelry consultations for personalized jewelry, meaningful gifts, styling, layering, or simply figuring out where to start. Consultations are available Monday–Saturday by appointment.

How can I reach you?
Email support@hanasbijou.com or visit our Contact page. We typically reply within one business day.