Orders & Personalization

Can I personalize my jewelry?
Yes. Many pieces—like our Family Loop, Birthstone collection, and Initial necklaces—can be customized with names, letters, and birthstones. Add details on the product page or reach out for help.

How long do personalized pieces take?
Most personalized orders ship within 5–10 business days. Complex customizations may take a little longer—we’ll confirm your timeline at checkout.

Can I preview my personalization?
Share your details at checkout and we’ll confirm by email if anything needs a tweak.

Materials & Sizing

What metals do you use?
Primarily 14K gold (yellow, with select pieces in white or rose gold) and platinum. We carefully choose materials for beauty and longevity.

Are your pieces nickel-safe?
Yes—our fine jewelry is designed to be gentle on skin. If you have a known allergy, contact us and we’ll guide you.

What chain length should I choose?
Our most-loved everyday length is 16 inches; some styles are adjustable. See our Size Guide for photos and tips, or ask us for a recommendation.

Shipping, Returns & Gifts

How fast is shipping?
Ready-to-ship items leave our studio in 3–5 business days; personalized pieces in 5–10 business days. You’ll receive tracking as soon as it ships.

Do you offer returns?
Yes—unworn, non-personalized jewelry may be returned within 10 days. Personalized or custom items are final sale. If you need help, we’ll make it easy.

Is gift packaging available?
Absolutely. Every order arrives in our keepsake packaging, ready to gift. Add a note at checkout for a handwritten card.

Care, Repairs & Warranty

How do I care for my jewelry?
Store pieces separately, avoid harsh chemicals, and clean with mild soap and water or a soft cloth. See our Care Guide for details.

Do you offer repairs or resizing?
Yes—email us with a photo and we’ll recommend next steps and a timeline.

Is there a warranty?
We stand behind every piece. If something isn’t right on arrival, contact us within 7 days and we’ll make it right.

Appointments & Contact

Do you offer virtual consultations?
Yes—book a complimentary virtual appointment for styling, stack building, or gift help.

How can I reach you?
Email support@hanasbijou.com or use our Contact page. We typically reply within 1 business day.