Can I personalize my jewelry?

Yes. Many pieces—like our Family Loop, Birthstone collection, and Initial necklaces—can be customized with names, letters, and birthstones. Add details on the product page or reach out for help.

How long do personalized pieces take?

Most personalized orders ship within 5–10 business days. Complex customizations may take a little longer—we will confirm your timeline at checkout.

What metals do you use?

We craft primarily in 14K gold (yellow, with select pieces in white or rose gold) and platinum. Materials are chosen for beauty and longevity.

Are your pieces nickel-safe?

Yes—our fine jewelry is designed to be gentle on skin. If you have a known allergy, contact us and we will guide you to the best options.

What chain length should I choose?

Our most-loved everyday length is 16 inches; some styles are adjustable. See our Size Guide for photos and tips, or contact us for a recommendation.

How fast is shipping?

Ready-to-ship items leave in 3–5 business days; personalized pieces in 5–10 business days. You will receive tracking when your order ships.

Do you offer returns?

Unworn, non-personalized jewelry may be returned within 10 days. Personalized or custom items are final sale. Contact us for assistance.

Is gift packaging available?

Yes. Every order arrives in our keepsake packaging, ready to gift. Add a note at checkout for a handwritten card.

How do I care for my jewelry?

Store pieces separately, avoid harsh chemicals, and clean with mild soap and water or a soft cloth. See our Care Guide for details.

Do you offer repairs or resizing?

Yes—email us a photo and we will recommend next steps and a timeline.

If something is not right on arrival, contact us within 7 days and we will make it right.

Do you offer virtual consultations?

Yes—book a complimentary virtual appointment for styling, stack building, or gift help via our Contact page.

How can I contact you?

Email support@hanasbijou.com or use our Contact page. We typically reply within 1 business day.

About | Discover Timeless Jewelry — Shop Now — Hana’s Bijou | Personalized Fine Jewelry & Heirloom Gold

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